shipping & returns

send:

We try to process your order as soon as possible. Your order will be beautifully and carefully packed, a gift by mail. We ship with PostNL and within the Netherlands a package is normally on its way for approx. 1-3 days.

Once your order has been shipped, you will receive an email with the track and trace code. Keep a close eye on this.

Delivery in the Netherlands: PostNL no longer leaves "not at home" notes, you can see where your order was delivered in the PostNL app. If your order was taken to a PostNL point, it will remain there for a week. If the package is not picked up, it will be returned to maison KOOS. Unfortunately, we will then be forced to charge shipping costs again to have your order delivered.

send to another address:

It is also possible to send your order to someone else*. You do this as follows:
- At checkout, check “ship to a different address.”
- Enter the recipient's address details there.
- Option: leave a personal message back? Then we will write this on a nice card and make sure this is included with the order.

NB: You as the sender will receive the track & trace information. Keep a close eye on the information. PostNL will no longer leave "not at home" notes, you can see in the PostNL app where your order was delivered. If it was taken to a PostNL point, it will remain there for a week. If the package is not picked up, it will be returned to maison KOOS. Unfortunately, we will then be forced to charge shipping costs again to have your order delivered.

* not possible in combination with payment via Billink - pay afterwards

postage costs:

€4.50 for orders up to €50 within the Netherlands.
Free shipping for orders over €50,- within the Netherlands

Belgium and Germany: €7.50
EU 1: €13.75*
EU 2: €20.00*
EU 3: €30.00*

return:

Are you not satisfied with your purchase? Too bad, that is of course not the intention. Do you want to return the order or part of it, no problem.

You can cancel your order up to 14 days after receipt without giving any reason. If you use your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur.

If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with respect and make sure that it is well packaged when returning it. ***

Register your return via this link: https://maisonkoos.myparcel.me
Here you can indicate the reason for your return and download your return label. Returns are free within the Netherlands, outside the Netherlands you are responsible for the costs yourself. We do hope that you handle the right of return carefully. Not only does it entail high costs for us, it also has a considerable impact on the environment. If you have any doubts about the color, size or another question, please feel free to contact us. contact with us. We like it and we are happy to help you.

You will receive an email from us when the return package has arrived. We will then refund the order amount due within 14 days after notification of your return, provided that the product has already been returned in good order.

Is the article damaged? Then we would like to receive a notification of this by email ( hallo@maisonkoos.nl ) with images. We will be happy to resolve it for you.

**
 EU 1:
Denmark, France, Italy, Luxembourg, Austria, Portugal, Slovakia, Spain, Czech Republic,
EU 2:
Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Slovenia, Sweden
EU 3:
Bulgaria, Monaco, Romania

Please note: Due to Brexit, shipments to the UK are currently suspended until further notice. Apologies for the inconvenience.


***
Model withdrawal form: the European model withdrawal form included in Appendix I to these terms and conditions.