Shipping policy

shipping:

We try to settle your order as quickly as possible. Your order will be packed nicely and carefully, a gift by mail. We ship with PostNL and within the Netherlands a package is about 1-3 days on the road. 

Once your order is shipped you will receive an e-mail with the track and trace code. Please follow this information to see where your package is.

For the Netherlands:  PostNL no longer leaves "not at home" notes, you can see where your order was delivered in the PostNL app. If your order has been brought to a PostNL point, it will remain there for a week, if the package has not been picked up, it will be returned to maison KOOS. Unfortunately, we are then forced to charge shipping costs again in order to have your order delivered.

ship to another address:

It is also possible to send your order to someone else*. You do as follows:
- Check "ship to another address" at checkout.
- Enter the address details of the recipient there.
- Option: Leave a personal message. We write this on a nice card and make sure it is included with the order.

Please note: you as the sender will receive the track & trace information. Keep a close eye on information. For NL: PostNL no longer leaves "not at home" notes, you can see where your order was delivered in the PostNL app. If it has been brought to a PostNL point, it will remain there for a week, if the package has not been picked up, it will be returned to maison KOOS. Unfortunately, we are then forced to charge shipping costs again in order to have your order delivered.

shipping costs: 
€4.50 for orders up to €50,- within the Netherlands.
Free shipping for orders over €50,- within the Netherlands

Belgium and Germany: €6.95
EU 1: €14.00*
EU 2: €20.00*
EU 3: €25.00*

Please note: due to Brexit, shipments to the United Kingdom are not possible until further notice. Sorry for the inconvenience.</p>

*
EU 1:
Denmark, France, Italy, Luxembourg, Austria, Portugal, Slovakia, Spain, Czech Republic,
EU 2:
Estonia, Finland, Greece, Hungary, Ireland, Latvia, Lithuania, Poland, Slovenia, Sweden
EU 3:
Bulgaria, Monaco, Romania